We are committed to finding the right mattress for you. In the event you are not comfortable, you can exchange for another mattress one time for $99 delivery fee plus 10% of the cost of the original mattress up to the 99th night from the delivery date. The purchase of one of our mattress protectors is required. For addresses greater than 30 miles from a NBMCo. store location, a reasonable delivery fee will apply or the exchangor is responsible for returning the mattress. Removal of the mattress law tag voids this guarantee. Excluded are special orders, clearance items, pillows, accessories, adjustable bases, and unsanitary product. If you have additional questions or would like to initiate an exchange, please contact a store associate via email at info@nbmattress.com, telephone (830) 625-5513 or visit one of our convenient locations.