90-Night Sleep Guarantee
We want you to love your bed. You may exchange your mattress within 90 nights (or longer per a specific brand's policy). Please sleep on your new mattress for at least 30 nights to let your body adjust.
• You can exchange your mattress within 90 days of delivery (365 days for Nectar, DreamCloud and Puffy).
• A $249 exchange fee covers redelivery and return transportation.
• Condition: Mattress must be clean, odor-free, free of pet hair and have the original law tag attached.
• Delivery distance: Addresses 30+ miles from our store may incur additional delivery charges.
• Exclusions: Clearance, floor models, pillows, mattress protectors, adjustable bases, furniture, accessories, and special-order sizes (Split King/Cal King, custom sizes, RV sizes, etc.).
To initiate an exchange, contact us via phone, email or text: (830) 625-5513
Contact Us
Email: info@nbmattress.com
Phone: 830-625-5513
Business Hours:
Mon–Fri: 10am – 6pm
Sat: 10am – 5pm
Sun: 1pm – 4pm
